Frequently Asked Questions

General Information

Payment Methods

What payment methods do you accept?
We accept cash, credit and debit cards, and bank transfers. We also handle payment plans for surgeries and expensive treatments. Consult with us about available options.

Dogs and Cats

General Health and Wellness

How often should I take my dog or cat to the veterinarian?
We recommend annual checkups for healthy adult pets. Puppies, kittens, and older animals or those with chronic diseases need more frequent visits, as indicated by the veterinarian.

Is it necessary to vaccinate my pet?
Yes, vaccines are essential! They protect your pet from serious and often fatal diseases. The vaccination schedule varies according to the animal's age and lifestyle. We will give you a personalized vaccination plan on your first visit.

When should I start deworming my puppy or kitten?
Internal deworming should begin from the first weeks of life. We will indicate the appropriate protocol at the first checkup. External deworming (for fleas and ticks) should be done regularly, especially in high-risk areas.

What parasites are most common in dogs and cats in the El Grullo region and how do I prevent them?
Due to the region's climate, fleas, ticks and heartworms are very common parasites. We recommend a monthly deworming plan and regular monitoring to protect your pet.

What is spaying/neutering and why is it important?
It is a surgical procedure that prevents reproduction. It is vital to control overpopulation, prevent certain types of cancer, and improve behavior (such as territorial marking).

How do I know if my pet is sick?
Pay attention to changes in behavior, appetite, energy level, thirst, or urinary and fecal habits. Other warning signs include vomiting, persistent diarrhea, coughing, limping, and pain to touch. If you notice anything unusual, don't hesitate to call us.

Feeding and Nutrition

What type of food is best for my pet?
The choice depends on your animal's age, breed, activity level and health status. There are high-quality commercial foods (kibble) that cover all their nutritional needs. Avoid giving them human food scraps, as they can be toxic.

How many times a day should I feed my dog or cat?
Puppies and kittens need to eat several times a day. Adults generally eat once or twice. Follow the food package directions and adjust according to your veterinarian's advice to maintain a healthy weight.

What foods are dangerous for dogs and cats?
Chocolate, grapes, raisins, avocado, onion, garlic, artificial sweeteners (xylitol), and bones are extremely dangerous. If your pet ingests any of these, contact us immediately.

Hygiene and Care

Do I need to bathe my dog?
Yes, but not excessively. Bathing your dog every 4-6 weeks is usually sufficient, always using a special dog shampoo. Too frequent bathing can dry out their skin and coat.

Do I have to brush my pet's teeth?
Definitely! Regular dental brushing (several times a week) prevents tartar buildup and gum disease. Use toothpaste and toothbrush specifically for pets.

Farm Animals

What type of services do you offer for farm animals?
We offer vaccination, deworming, emergency care, preventive health checkups, herd management and nutritional advice.

Can you visit our ranch around El Grullo to care for our livestock?
Absolutely. We have a team of specialized veterinarians who can visit your ranch in El Grullo and nearby municipalities.

Cattle (Cows)

Health and Production

When should cattle be vaccinated?
There are vaccination schedules for calves and adult cattle. Vaccines protect against diseases like brucellosis, leptospirosis, clostridial diseases and respiratory diseases. We help you design a specific annual vaccination program for your ranch.

How to identify a sick cow?
Look for signs like lack of appetite, lethargy, isolation from the herd, nasal or eye discharge, diarrhea, lameness, or changes in milk production.

What should I do if a cow is limping?
Lameness can indicate a hoof injury, an abscess, or a systemic disease. Isolate the animal and contact us so we can examine and give an accurate diagnosis.

How to prevent diseases in cattle?
Good nutrition, a strict vaccination program, corral hygiene, and proper management are the keys to maintaining a healthy herd.

Sheep and Goats

Health Management

What are the most common vaccines for sheep and goats?
The most important vaccines protect against diseases like tetanus, enterotoxemia, pneumonia and blackleg. We will help you establish an appropriate vaccination plan for your flock.

What parasites affect goats and sheep?
They are vulnerable to internal parasites like gastrointestinal worms and external ones like ticks and lice. Regular deworming and pasture rotation are essential.

Swine (Pigs)

Welfare and Disease Control

How can I tell if a pig is sick?
Notice if it shows signs like loss of appetite, fever, cough, difficulty breathing, diarrhea, lameness, or if it isolates itself from others.

What diseases are most common in pigs?
Diseases like Classical Swine Fever, Salmonellosis and Erysipelas are very common. Strict biosecurity, including vaccines, is essential for their prevention.

Roosters

Health and Care

How to care for roosters to keep them healthy?
A rooster needs adequate nutrition, a clean and safe space to live, access to fresh water, and a parasite and disease prevention program.

What type of food is best for roosters?
A balanced diet of high-quality grain is essential.

What diseases are common in roosters and how do I prevent them?
Fowl pox and Newcastle disease are common viral diseases. An adequate vaccination plan is the most effective form of prevention. Regular cleaning of the coop also helps prevent parasites like mites.

Poultry: Broiler Chickens, Laying Hens and Quail

Health and Production

How do I know if my birds are healthy?
Healthy birds are active, eat well, have bright feathers and clean eyes and nose. A change in egg production or slow growth in broiler chickens can be a sign of disease.

What type of feed do laying hens need?
They need a balanced feed formulated specifically for layers, rich in calcium for eggshell formation.

What is the difference in caring for broiler chickens and laying hens?
Broiler chickens are raised for rapid growth, so they need a diet rich in protein and carbohydrates. Layers need a diet focused on egg production. Both require a clean environment and protection against diseases.

How are quail cared for?
Quail require a smaller space, a specific diet for quail, and protection against cold and humidity. They are sensitive to environmental changes, so their cage must be well ventilated and protected.

Exact Address and Hours

What is the exact address of Veterinaria El Toro clinic and its hours?
Our clinic is located at C. Álvaro Obregón 70, Centro, 48740 El Grullo, Jal. Our branch, mainly feed store and veterinary pharmacy is located at C. Álvaro Obregón 475, Oriente Segunda Sección, 48743 El Grullo, Jal.

What are the hours for the Centro branch and the Panteón branch?
CENTRO MAIN HOURS:
Sunday: 9 AM–2 PM
Monday: 9 AM–2 PM, 4–8 PM
Tuesday: 9 AM–2 PM, 4–8 PM
Wednesday: 9 AM–2 PM, 4–8 PM
Thursday: 9 AM–2 PM, 4–8 PM
Friday: 9 AM–2 PM, 4–8 PM
Saturday: 9 AM–2 PM, 4–8 PM

PANTEÓN BRANCH HOURS:
Sunday: CLOSED
Monday: 9 AM–3 PM, 4–6:30 PM
Tuesday: 9 AM–3 PM, 4–6:30 PM
Wednesday: 9 AM–3 PM, 4–6:30 PM
Thursday: 9 AM–3 PM
Friday: 9 AM–3 PM, 4–6:30 PM
Saturday: 9 AM–3 PM, 4–6:30 PM